Click here for details on how to find the mspr.hds file. If the player takes a long time to load, then it may help to clear the PlayReady cache by deleting the mspr.hds file. In the same Microsoft Silverlight Configuration window, select the ‘Application Storage’ tab at the top, press ‘Delete All’ then click ‘OK’. From the Microsoft Silverlight Configuration screen, select the Playback tab at the top, untick ‘Enable hardware-accelerated Right-click on the BT Sport online video player and select Silverlight. Uninstall Microsoft Silverlight from your PC or Mac using If you’re using the right browser and operating system, clear all cookies and browsing history from the settings in your browser. If you find it is disabled, highlight Silverlight and click "enable".Ĭheck your computer is using the right operating system and browser, by going toĪnd selecting the “System Requirements” area.Ĭheck your compatibility using the table provided.
If you use Internet Explorer, go to Tools - Internet options - Programes - Manage add-ons. If you get a Silverlight error, we suggest trying one of our forum tips below, or The problem relates to a Microsoft browser plug-in called Silverlight, which the BT Sport online player uses to protect against We’re sorry to hear you’re having a problem watching BT Sport online. They then stated I should contact Microsoft UK for help as Silverlight is a Microsoft product and the issue is with the Silverlight software.
I have followed all the instructions given by BT to try and resolve this issue. Windows 7 Professional SP1 64 Bit Operating SystemĮrror message in Microsoft Silverlight remains after following all of the below tips in the e-mail.